Terms of Service
Effective Date: October 5, 2026 · Last Updated: October 5, 2026
1. Acceptance
These terms are an agreement between you and Slate360 LLC, an Arizona limited liability company ("Slate360"). You accept them by submitting an inquiry, accepting a quote, or using a share link we publish. If you act for a company, you confirm that you can bind it.
2. Services
Slate360 comes to your site and does the capture. The services are Guided Walkthrough, 360 Tour, 3D Models, Aerial Imagery, and Photos. Deliverables live in your Slate360 client portal. The portal stays Slate360. A view you send onward can carry your logo and colors, and the person who opens it does not need an account. Aerial capture is flown under FAA Part 107. The scope of a project is what the quote describes. We do not provide licensed surveying, engineering, or legal advice.
3. Quotes and scheduling
Work is scheduled after you accept a written quote. A quote covers the site, the deliverables, the timing, and the price stated in it. We are not obligated to start until the quote is accepted and any access details we need are in place.
4. Client responsibilities
You are responsible for permission to enter the site, for any safety orientation we must complete, and for authority to authorize capture of the areas in the quote. Tell us about hazards, restricted areas, and people who must approve the capture before we arrive.
5. Weather, airspace, and safety
The operator decides whether a capture or an aerial flight can proceed. We may delay, shorten, or decline work for weather, airspace limits, site conditions, or any other safety reason. Aerial operations are flown to FAA rules. A safety call is not a breach of these terms.
6. Rescheduling and cancellation
Either party may ask to reschedule. If you cancel or the site is not available when we arrive, we will tell you how the quote is affected. These terms do not set a cancellation fee. Any charge for a missed or cancelled capture will be stated in the quote or invoice before you owe it.
7. Payment
You pay the amount and on the schedule in the quote or invoice. Unless the quote says otherwise, invoices are due on receipt. We may pause hosting or further work if an undisputed invoice is overdue.
8. Deliverables and license
When you have paid for an engagement, you receive a license to use the deliverables for that client's projects, including sharing them with the project team. The license is non-exclusive. Slate360 LLC keeps all rights in its software, viewer, and working methods. We will not use your project in our portfolio unless you give permission.
9. Share links
A share link lets anyone who has it view the deliverable. You control who receives the link. We can revoke a link, and a link can expire, as the quote or the viewer settings provide. Hosting continues for the period stated in the quote. If the quote is silent, we host the link for the active engagement and a reasonable wind-down after it ends.
10. Acceptable use
Do not use the deliverables or the viewer to break the law, to infringe someone's rights, to probe or disrupt our systems, or to misrepresent a capture as a licensed survey. Do not attempt to copy the viewer or strip it from the deliverable except as the viewer itself allows.
11. Measurements
Measurement tools in the viewer are for general reference. A licensed survey is the record when a dimension has to stand on its own.
12. Confidentiality
Each party will use the other's non-public project information only to perform or receive the engagement, and will not disclose it except to people who need it and are bound to keep it confidential, or when the law requires disclosure.
13. Disclaimer of warranties
Deliverables and the viewer are provided as available. We do not warrant that a capture is complete, that hosting will be uninterrupted, or that a measurement is fit for design, bidding, or layout. Conditions change after a capture.
14. Limitation of liability
To the extent the law allows, Slate360 LLC is not liable for indirect, incidental, or consequential damages, or for lost profits. Our total liability for a claim arising out of an engagement is limited to the fees you paid us for that engagement.
15. Indemnification
You will indemnify Slate360 LLC against claims by a third party that arise from a lack of permission to access or capture the site, or from the way you distribute a deliverable, to the extent the claim is caused by you. We will indemnify you against claims that the viewer software, as we provide it, infringes a U.S. intellectual-property right, provided you stop using the affected part when we ask.
16. Termination
Either party may end an engagement as the quote allows, or if the other party does not fix a material breach within a reasonable time after written notice. Ending the engagement ends the license to new work. Sections that should survive, including payment, license limits, confidentiality, disclaimers, liability, and governing law, remain in effect.
17. Force majeure
Neither party is liable for a delay caused by something beyond its reasonable control, including weather, airspace closure, utility failure, illness, or an outage at a hosting provider. The affected party will say so promptly and will resume when it reasonably can.
18. Governing law and venue
These terms are governed by the laws of the State of Arizona, without regard to conflict-of-law rules. The state and federal courts located in Maricopa County, Arizona are the exclusive venue for a dispute that is not resolved under the next section. Each party consents to that venue.
19. Disputes
Before filing a claim, the parties will try to resolve the dispute by good-faith negotiation for at least 30 days after one party writes to the other describing the dispute. Either party may still seek an injunction to protect confidential information or intellectual property.
20. Severability
If a court holds part of these terms unenforceable, the rest stays in effect. The unenforceable part will be modified to the minimum extent needed to make it enforceable.
21. Entire agreement
These terms and the quote or statement of work for an engagement are the entire agreement for that engagement. They replace prior discussions about the same work. A signed quote or statement of work controls if it conflicts with these terms.
22. Assignment
You may not assign this agreement without our written consent, except to a successor of your business. We may assign it to a successor of Slate360 LLC.
23. Notices
Notices to Slate360 LLC go to contact@slate360.ai. We will send notices to the email address you gave us. A notice is received on the day it is sent, unless the sender receives a bounce.
24. Changes
We may update these terms by posting a new version and changing the date at the top. The updated terms apply to projects requested after that date. A signed quote is not changed by a later website update.
25. Cookies
Our use of cookies is described in the Privacy Policy.
26. Contact
Questions about these terms: contact@slate360.ai. Client support: support@slate360.ai. Slate360 LLC.